Shipping and Handling

This page outlines the process of ordering and receiving goods through the Castle Toys storefront.

Ordering Online

When ordering through the online store there are two modes of shipment.

Australia Post is the preferred postage service. See website for service information https://auspost.com.au/

Parcel Post

  • Small Parcel – 500g
  • Medium Parcel – 3kg
  • Large Parcel – 5kg

Prices are calculated before Checkout using a postage calculator provided by Australia Post. Postage is based on the location of the shipping address.

Express Post is available with an additional cost. This will ensure your parcel will travel the fastest route possible. Express Post is available by selecting the option on the checkout page.

Free Postage – Orders over $100 will have free postage included. Other orders may have free postage if a coupon or other conditions are met.

International Customers (Outside Australia) will need to ensure they have clearance for importing goods through local customs. We cannot ensure that customs will accept raw wood material. Customers will need to check their own requirements.

Packaging

All products consist of:

  • Pieces
  • Assembly Guide

Other Material

Glue is not always required. Pieces will fit together and be able to be assembled without glue, but it is recommended for long term display of models.
Any wood glue will be compatible, however PVA glue will be quicker to apply and set than wood glues.
Some advanced models will be required to be glued, these models should indicate this on their description.